DAY EXCURSIONS / CONCERTS & SHOWS – BOOKING CONDITIONS & GENERAL INFORMATION

 

CHILDREN:
It is a legal requirement that all passengers travelling on a coach must wear a seat belt. Children aged two years and under must therefore occupy a seat and can be accommodated by utilizing their own child car seat. A charge of £5.00 per child will be made for the coach seat. Children aged 3-14 years will be required to pay the appropriate child fare as advertised. Persons aged 14 years and under will not be permitted to travel on the front four seats of the coach. Persons under 18 years of age MUST be accompanied by a fare-paying adult.

 

DISABLED PASSENGERS:
Please telephone our Tours Office for advice – Dyserth (01745) 570154

 

PICK-UP/DROP-OFF POINTS:
Passengers are kindly requested to arrange to board the coach at one of the pick-up locations listed. Additional pick-up points may be arranged for parties of six or more with prior notice. Separate pickup arrangements will operate for our holiday tours, mini-breaks, concerts and shows. Customers are welcome to utilise the free parking areas at our Dyserth Depot for any of our tours, where toilets and pay ‘phone facilities are available.

 

PLEASE NOTE:
To be fair to all, passengers will be dropped off at the same location as pick-up, on return.

 

PUNCTUALITY:
Passengers are requested to be punctual at all times. Times will be given by your driver. He will only be permitted 15 minutes waiting time.

 

SEAT ALLOCATION:
To be fair to everyone booking, seats are allocated in order of payment. We reserve the right to alter seat numbers should conditions necessitate and we cannot accept bookings conditional upon requested seats being available.

 

PAYMENT:
Provisional bookings will only be held for four days without payment, any unpaid seats may then be sold without further notice. Payment can be made by post to: Voel Coaches Ltd., Tours Office, Dyserth, Rhyl, Denbighshire LL18 6BP. Please enclose a stamped addressed envelope if you require a receipt.

 

CANCELLATIONS:
The following cancellation charges will apply:
Over 5 days prior to departure ……………………………………………………………………….10% of coach fare
Between 5 days and 24 hours prior to departure …………………………………………….. 50% of coach fare
Within 24 hours and day of departure ……………………………………………………………. 100% Full Fare
A credit note will be issued at our discretion. Refunds are not made (credits to be used within 6 months of original booking).

 

CANCELLED TICKETS FOR CONCERTS AND SHOWS:
We regret that NO REFUNDS will be given on Concert/Show/Theatre bookings. Persons cancelling will be responsible for re-selling any seats purchased themselves.

 

ALTERATIONS:
We reserve the right to alter any route and details of any excursion without further notification also to cancel any excursion if there are less than 20 passengers booked. In the event of a cancelled  excursion by Voel Coaches Ltd., a full refund of all monies paid will be made to the passenger.

 

WHEELCHAIRS:
We can generally accommodate a LIMITED number of lightweight mobility scooters & manually folding wheelchairs on board the coach, subject to them being capable of being stowed in the luggage hold of the vehicle (MAXIMUM WEIGHT 15kgs). Any person wishing to transport a mobility scooter or wheelchair on board the coach is kindly requested to inform us of such a requirement BEFORE making a confirmed reservation. The Company does not operate vehicles fitted with wheelchair lifts, therefore it is essential that all clients are able to manage the steps necessary to board the coach either unaided or with the assistance of members of their own party. Many of the U.K.’s resorts have wheelchair/scooter hire facilities; information can be obtained by contacting the local Tourist Information Centre. n.b. The Company will not accept responsibility for the loss or damage to any such items of equipment carried on the coach and such items are carried entirely at owner’s risk.

 

ALCOHOL/SMOKING:
Smoking including e.cigarettes and the carrying/consumption of alcohol onboard the coach is strictly prohibited. Smoke detectors are fitted within the cabin area including the toilet compartment. Any passenger failing to adhere to these regulations will be refused travel and no refund will be provided.

 

SHOW/CONCERT TICKETS:
Will only be issued to passengers by the coach driver on the day of travel (i.e. they will not be released prior to departure). For your additional safety and security CCTV (visual and audio) is fitted to all vehicles. Admission charges levied by venues, special events, meal inclusions, guiding services, concerts & show tickets etc: as detailed in this brochure are provided for customers at cost including any applicable booking fees.